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Shipping FAQ


  • What is LTL Shipping?

    LTL shipments typically weigh between 151 and 20,000 lb (68 and 9,072 kg). Less than truckload carriers collect freight from various shippers and consolidate that freight onto enclosed trailers for linehaul to the delivering terminal or to a hub terminal where the freight will be further sorted and consolidated for additional linehauls.

  • What is Full Truckload?

    Truckload shipping is the movement of large amounts of homogeneous cargo, generally the amount necessary to fill an entire semi-trailer or intermodal container. A truckload carrier is a trucking company that generally contracts an entire trailer-load to a single customer. This is as opposed to a less-than truckload (LTL) company that generally mixes freight from several customers in each trailer. One advantage Full Truckload carriers have over Less than Truckload carriers is that the freight is never handled en route, whereas an LTL shipment will typically be transported on several different trailers.


  • How to determine Freight Class/NMFC Number?

    A freight class is configured by the combination of weight, value, density, likelihood of damage, and ease of moving. All items have been specifically classified and assigned a category code by the National Motor Freight Traffic Association (NMFC) as a freight industry standard. When determining your freight class, be as specific and accurate as possible in your description to avoid extra shipping costs by the shipping company. Call our trained freight brokers to help you determine the correct class for your freight.


  • What is a Bill of Lading (BOL)?

    A bill of lading is standard, mandatory paperwork providing the carrier and driver with all pertinent information related to the shipping costs and information. This paperwork allows for proper billing to be processed by the shipping company and LINQ. All parties involved should have a copy of the BOL (buyer, seller and carrier). It is very important that the LINQ BOL be given to the carrier at the time of pickup. Also, keep one copy for your records.


  • How important is it to use LINQ paperwork?

    LINQ has arranged low shipping rates because of the volume of shipments we process through our shipping companies. If our BOL and paperwork is modified or not used, the freight company will not know to bill us at these discounted shipping rates. In order to keep shipping costs low, make sure the shipper uses only LINQ’s BOL when authorizing the freight to the driver at pickup. Not using our paperwork could result in more hassle and extra shipping costs from freight companies.


  • Are transit times guaranteed?

    Freight transit times are not guaranteed unless specifically noted on the freight quote option you select when booking you shipping rates. All other delivery times are estimates only that cannot be guaranteed, though they are normally reliable. Freight shipping transit times begin the day after picking up your freight.


  • How are claims handled?

    If your freight arrives damaged, it is important to accept the shipment in order to document the claim correctly. A claim must be filed within 48 hours of delivery, and can be done directly online on our site. LINQ will act as liaison and assist the customer in processing the claim and filing all necessary paperwork, though we cannot guarantee all claims will be accepted from the shipping company.

  • Is my shipment insured?

    The industry-standard liability cargo insurance coverage offered by all LTL carriers booked through LINQ is $0.10 cents per pound. In addition, LINQ offers its customers the ability to purchase supplementary freight insurance accessed directly during the freight quote and booking proce


  • Are your rates final and certain?

    Due to the high volume we ship through our network of carriers, we are able to secure largely discounted shipping rates. Your shipping quotes are based on the information provided to LINQ at the time of booking. Any changes or differences in the weight, class, size, or location can result in additional shipping costs. To ensure that your shipping rates stay in line as originally quoted, be sure to use the LINQ BOL provided. This lets the carrier know to bill LINQ at the pre-negotiated freight rates and discounts.


  • What happens if I receive a bill directly from the carrier?

    Contact our customer service department at 1-800-975-4813 and fax a copy of the bill that you received. This typically happens when LINQ BOLs are not used at the time of pickup, which results in a double booking in two systems; therefore, a change in shipping rates. Our freight brokers will promptly take care of the paperwork and have the charges properly credited for your freight shipment when notified.


  • Why would I receive a re-bill & how can I avoid

    that from happening?

    A re-bill takes place if and when the information provided for the shipment changes, such as the type of commodity, weight, dimensions, pick-up, delivery location, and distance. These variables all influence the cost to ship; if a discrepancy is found the rate is susceptible to change.  The best way to avoid a change in shipping rates is to ensure that all information given to LINQ at the time of booking is 100% complete and accurate.


  • I ship specialized freight, why should I use LINQ?

    LINQ is a full service logistics company that manages truckload, international, and specialty shipments. We can handle tradeshow shipping, auto and motorcycle shipping, rail, barge, furniture shipping, and white glove among many others. No matter your shipping problem, we will find a cost-effective solution for you. We excel at providing superior freight shipping solutions and offer an unparalleled combination of price, value, and service.



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